Política de reembolso

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, your item must be in the same condition you received it, unused and in its original packaging. You will also need your receipt or proof of purchase. Shipping costs to make a return are the responsibility of the customer.

To initiate a return, you can contact us at info@glosye.com. If your return is accepted, we will send you instructions on how and where to ship the package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@glosye.com.


Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and resolve it.


Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns of sale items or gift certificates.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you as soon as we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded using your original payment method. Keep in mind that your bank or credit card company may take some time to process and register your refund as well.